Please note: CTFL 4.0 is the latest released syllabus version for the ISTQB® Certified Tester Foundation Level! Training courses and exams (including re-takes) have been discontinued for the 3.1 syllabus in English on May 09th 2024 and for other languages on November 09th 2024. Please contact exam@isqi.org if you have any queries. The ISTQB® Certified Tester Foundation Level 4.0 (CTFL 4.0) certification provides essential testing knowledge that can be put to practical use as well as the terminology and concepts used worldwide in the testing domain. The CTFL 4.0 certification is relevant across software delivery approaches and practices whether Agile, Waterfall or DevOps with continuous integration, continuous delivery and continuous testing. How do I obtain the ISTQB® certification? To be certified, you must pass the ISTQB® Certified Tester Foundation Level 4.0 (CTFL 4.0) exam. You can prepare for the exam by attending an accredited training course for CTFL 4.0; participants will have relevant content and topics clearly explained and taught to them. You can also self-study using the syllabus that covers important topics in the field of software testing, starting with the fundamentals of software testing, testing throughout the software development lifestyle, and static testing, to test design procedures, management, and tools. Official ISTQB® CTFL 4.0 Sample exams (A, B, C, and D) are available (you can find the samples, syllabus, and exam rules for download in the "Attachments" tab on this page). ISTQB® CTFL 4.0 Sample A and Sample B are also available online: Online Sample A Online Sample B You can take the ISTQB® CTFL 4.0 exam via remote proctor or via Pearson Vue as well as after training. Which topics are covered in the Syllabus? The Foundation Level certificate exam is based on the syllabus (available in attachments). Answers to exam questions may require the use of material based on more than one section of this syllabus. All sections of the syllabus are examinable, except for the Introduction and Appendices. Standards and books are included as references (Chapter 7), but their content is not examinable, beyond what is summarized in the syllabus itself from such standards and books. Refer to the document Foundation Level Examination Structures and Rule (available in attachments). Chapter 1: Fundamentals of Testing (180 minutes) The student learns the basic principles related to testing, the reasons why testing is required, and what the test objectives are. The student understands the test process, the major test activities, and testware. The student understands the essential skills for testing. Chapter 2: Testing Throughout the Software Development Lifecycle (130 minutes) The student learns how testing is incorporated into different development approaches. The student learns the concepts of test-first approaches, as well as DevOps. The student learns about the different test levels, test types, and maintenance testing. Chapter 3: Static Testing (80 minutes) The student learns about the static testing basics, the feedback and review process. Chapter 4: Test Analysis and Design (390 minutes) The student learns how to apply black-box, white-box, and experience-based test techniques to derive test cases from various software work products. The student learns about the collaboration-based test approach. Chapter 5: Managing the Test Activities (335 minutes) The student learns how to plan tests in general, and how to estimate test effort. The student learns how risks can influence the scope of testing. The student learns how to monitor and control test activities. The student learns how configuration management supports testing. The student learns how to report defects in a clear and understandable way. Chapter 6: Test Tools (20 minutes) The student learns to classify tools and to understand the risks and benefits of test automation. What are the entry requirements? There are no specific requirements or required pre-certifications. How does this certification benefit me? The ISTQB® Certified Tester Foundation Level 4.0 (CTFL 4.0) supports skills development for anyone interested or pursuing a career in testing or who is supporting testing in within their organization. CTFL 4.0 is an internationally recognized certificate; holders should be able to: Understand what testing is and why it is beneficial Understand fundamental concepts of software testing Identify the test approach and activities to be implemented depending on the context of testing Assess and improve the quality of documentation Increase the effectiveness and efficiency of testing Align the test process with the software development lifecycle Understand test management principles Write and communicate clear and understandable defect reports Understand the factors that influence the priorities and efforts related to testing Work as part of a cross-functional team Know risks and benefits related to test automation Identify essential skills required for testing Understand the impact of risk on testing Effectively report on test progress and quality Holders of the Foundation Certificate will have the necessary pre-requisite needed to be eligible for other industry-recognized ISTQB® software testing qualifications including the Advanced and Specialist modules. Who is this certification for? The Foundation Level qualification is aimed at anyone involved in software testing. This includes people in roles such as testers, test analysts, test engineers, test consultants, test managers, software developers and development team members. It is also appropriate for anyone who wants a basic understanding of software testing, such as project managers, quality managers, product owners, software development managers, business analysts, IT directors and management consultants. Holders of the Foundation certificate will be able to go on to higher-level of ISTQB® software testing qualifications. What other certifications can you recommend? If you want to improve your practical skills in the field of software testing, find out here about the A4Q Practical Tester! The ISTQB® Certified Tester Foundation Level qualification is a prerequisite for going on to study the following ISTQB® certificates: ISTQB® Specialist Certifications: ISTQB® Certified Tester - Acceptance Testing (CT-AcT) ISTQB® Certified Tester - AI Testing (CT-AI) ISTQB® Certified Tester - Automotive Software Tester (CT-AuT) ISTQB® Certified Tester - Game Testing (CT-GaMe) ISTQB® Certified Tester - Gambling Industry Tester (CT-GT) ISTQB® Certified Tester - Mobile Application Tester (CT-MAT) ISTQB® Certified Tester - Model-Based Testing (CT-MBT) ISTQB® Certified Tester - Performance Testing (CT-PT) ISTQB® Certified Tester - Security Tester (CT-SEC) ISTQB® Certified Tester - Test Automation Engineer (CT-TAE) ISTQB® Certified Tester - Test Automation Strategy (CT-TAS) ISTQB® Certified Tester - Usability Tester (CT-UT) ISTQB® Agile Certifications: ISTQB® Certified Tester Foundation Level - Agile Tester (CTFL-AT) ISTQB® Certified Tester Advanced Level - Agile Technical Tester (CTAL-ATT) ISTQB® Agile Test Leadership at Scale (coming soon) ISTQB® Advanced Level: ISTQB® Certified Tester Advanced Level - Test Analyst (CTAL-TA) ISTQB® Certified Tester Advanced Level - Test Automation Engineering v2.0 (CTAL-TAE) ISTQB® Certified Tester Advanced Level - Test Manager (CTAL-TM) ISTQB® Certified Tester Advanced Level - Test Management 3.0 (CTAL-TM) ISTQB® Certified Tester Advanced Level - Technical Test Analyst (CTAL-TTA) ISTQB® Expert Level: ISTQB® Certified Tester Expert Level - Assessing the Test Process (CTEL-ITP-ATP) ISTQB® Certified Tester Expert Level - Implementing Test Process Improvements (CTEL-ITP-ITPI) ISTQB® Certified Tester Expert Level Test Management Strategic Test Management (CTEL-TM-SM) ISTQB® Certified Tester Expert Level Test Management Operational Test Management (CTEL-TM-OTM) ISTQB® Certified Tester Expert Level Test Management Managing the Test Team (CTEL-TM-MTT) If you are seeking to extend your knowledge of test automation, we recommend: A4Q Certified Selenium 4 Tester Foundation A4Q Foundation Level Tester for Appium What is software testing? Software testing is a set of activities to discover defects and evaluate the quality of software artifacts. These artifacts, when being tested, are known as test objects. A common misconception about testing is that it only consists of executing tests (i.e., running the software and checking the test results). However, software testing also includes other activities and must be aligned with the software development lifecycle (Chapter 2 of the CTFL 4,0 syllabus). Another common misconception about testing is that testing focuses entirely on verifying the test object. Whilst testing involves verification, i.e., checking whether the system meets specified requirements, it also involves validation, which means checking whether the system meets users’ and other stakeholders’ needs in its operational environment. Testing may be dynamic or static. Dynamic testing involves the execution of software, while static testing does not. Static testing includes reviews (see chapter 3 of the CTFL 4.0 syllabus) and static analysis. Dynamic testing uses different types of test techniques and test approaches to derive test cases (see chapter 4 of the CTFL 4.0 syllabus). Testing is not only a technical activity. It also needs to be properly planned, managed, estimated, monitored and controlled (see chapter 5 of the CTFL 4.0 syllabus). Testers use tools (see chapter 6 of the CTFL 4.0 syllabus), but it is important to remember that testing is largely an intellectual activity, requiring the testers to have specialized knowledge, use analytical skills and apply critical thinking and systems thinking. The ISO/IEC/IEEE 29119-1 standard provides further information about software testing concepts. Why is software testing so important? Testing provides a cost-effective means of detecting defects. These defects can then be removed (by debugging – a non-testing activity), so testing indirectly contributes to higher quality test objects. Testing provides a means of directly evaluating the quality of a test object at various stages in the SDLC. These measures are used as part of a larger project management activity, contributing to decisions to move to the next stage of the SDLC, such as the release decision. Testing provides users with indirect representation on the development project. Testers ensure that their understanding of users’ needs are considered throughout the development lifecycle. The alternative is to involve a representative set of users as part of the development project, which is not usually possible due to the high costs and lack of availability of suitable users. Testing may also be required to meet contractual or legal requirements, or to comply with regulatory standards (Source: ISTQB® CTFL 4.0 Syllabus).

Selenium, an open source suite of tools and libraries, is one of the most popular test automation frameworks used by testers and developers around the world to automate web browser testing. The latest release of the A4Q Certified Selenium 4 Tester Foundation certification considers Selenium 4 and uses Python and Java as reference languages. The A4Q Certified Selenium 4 Tester Foundation certification connects relevant test automation theory with practical application for the effective use of Selenium in creating automated tests for web applications. It is aimed at test professionals, test automation engineers, and developers who desire an understanding of how to design, implement and maintain automated solutions using Selenium. The syllabus covers: An Introduction to Test Automation; Test Automation Solutions Design, Page Pattern, Keyword Driven and Data Driven Automation Solutions Automation Web Technologies; Webpage Architecture, HTML, Rendering, Tree Structure, DOM, Locators, XPath (Operators, Axes, Relative and Absolute), and CSS Selenium Automation Tools; Selenium IDE, Selenium Grid and the Selenium WebDriver Ecosystem (Architecture, Browser Controllers, Headless Test Automation) Using Selenium WebDriver: Managing Selenium Libraries, WebDriver Initialization, Start, Test Assertions, Test Termination, Test Reporting, Using the Selenium GUI Interface, Selenium and Performance Testing, Parallelism of Tests. Machine Learning and Test Automation, Self-Healing Tests, Static and Dynamic Wait Mechanism, Test Scripts Acceptance Criteria, Choice of Selectors and Locators Implementation of Test Automation in an organization Adapting a Selenium Test Automation Suite (TAS) NOTE: The previous version A4Q Certified Selenium Tester Foundation certification considers Selenium 3. The exam of this certification can be directly booked here (syllabi and mock exams are available for both certification versions to download). How do I obtain the A4Q Certified Selenium 4 Tester Foundation certification? To be certified you must pass the A4Q Certified Selenium 4 Tester Foundation exam. We recommend that you attend a training course with an accredited A4Q Certified Selenium 4 Tester Foundation training course provider; participants will have relevant content and topics clearly explained and taught to them with a high level of hands-on practical learning. For those wishing to self-study and apply for direct entry we recommend that you:Study all sections of the syllabus: the exam will be based on the syllabus contentPractice your skills with one of the practical exercises (Java or Python) that have been developed to supplement the syllabus. Available for download here. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. Note: The exam will be independent of language What are the entry requirements? Candidates should have basic programming knowledge in Java with Maven or basic programming knowledge in Python. How does this certification benefit me? With the A4Q Certified Selenium 4 Tester Foundation certification: You will have an independent, internationally recognized certification as proof of expertise in the field of test automation with Selenium. You will have an understanding of Selenium automation tools You will have an understanding of the different Test Automation Solutions (TAS) that can be implemented using Selenium tools You will have an understanding of the underlying web technologies and how they are used on Selenium You will understand how to adopt the best practices when on boarding Selenium automation projects You will know how to maximize the return on investment for automation projects You should be able to run Selenium WebDriver tests without supervision. You should be able to apply test automation principles to build a maintainable test automation solution. Who is this certification for? This certification is for anyone who wants to develop and attest to their skills in using Selenium test automation solutions. The A4Q Certified Selenium 4 Tester Foundation is for those who are working with Selenium 4 (the previous syllabus A4Q Certified Selenium Tester Foundation is for anyone working with Selenium 3). This certification is ideal for test automation engineers, testers, developers, and those who want to learn automation using the Selenium toolset most especially WebDriver. Whilst this certification is accessible to anyone wanting to acquire a basic, hands-on knowledge of Selenium, the main audiences are: People with no test automation experience who are starting to automate in Selenium (or who want to get a job doing that) People with some GUI test automation experience who are new to Selenium or starting to automate in Selenium (or who want to get a job doing that) People with some non-GUI test automation experience who are new to Selenium and starting to automate in Selenium (or who want to get a job doing that) What other certifications can you recommend? If you are seeking to further extend your knowledge of Test Automation and gain an ISTQB® certification: ISTQB® Certified Tester Advanced Level - Test Automation Engineer ISTQB® Certified Tester Advanced Level - Test Manager ISTQB® Certified Tester Advanced Level - Test Analyst If you are interested in Test Automation for mobile apps: A4Q Foundation Level Tester for Appium

The goal of the A4Q Security Essentials certification is to provide a comprehensive introduction to IT security for any team member involved in the development of an IT system, software application or embedded system. Participants will learn to understand the most common security related terms, concepts and processes. The A4Q Security Essentials Syllabus mentions all essential skills to become a developer in safety IT-Systems. In preparation for the exam participants will gain a solid understanding about threats in data security in IT-Systems and how to avoid the same. How do I obtain the A4Q Security Essentials certification? To be certified you must pass the A4Q Security Essentials Exam. We strongly recommend you to participate in a training course with an accredited training provider to obtain maximum advantage and support further skill development. The training will provide a comprehensive introduction to IT security for any team member involved in the development of an IT system, software application or embedded system. Demonstrate your knowledge by passing the A4Q Security Essentials Exam. What are the entry requirements? There are no set entry requirements to be eligible for this certification or to attend an A4Q accredited Security Essentials course. Previous experience as: IT-Project as Developer, Business-Analyst, Requirements-Engineer, Projectmanager, Technical Writer or Tester is recommended. How does this certification benefit me? With the A4Q Security Essentials qualification, your benefits in general are: Understand the most common security related terms, concepts and procedures. Actively take part in and contribute to security related risk management activities. Benefits for project managers are: Align project activities with required or recommended security related activities. Understand and explain fundamental security requirements that a given system must meet. Understand and explain the activities required for developing a specific system or application in a secure manner. Benefits for developers are: Understand and explain activities required for developing secure systems and applications. Understand common security related mistakes in development. Benefits for requirement engineers are: Understand and explain how fundamental security requirements can be established. Benefits for testers are: Understand the role of testing as part of a security development lifecycle. Understand and explain different security testing categories. Benefits for IT risk managers and IT security experts: Receive guidance on what to include in a comprehensive basic training on IT security Who is this certification for? This certification is aimed towards anyone who is part of an IT team. This includes especially: Developer IT-Requirements expert Business Analyst Software Tester agile Team IT Manager Project & Team manager What other certifications can you recommend? If you are seeking to further we recommend: ISTQB Advanced Level Security Tester ISTQB Certified Tester Foundation Level A4Q Design Thinking ISTQB Advanced Level Test Automation Engineer A4Q Selenium Foundation RE@Agile (Advanced) Practitioner in Agile Quality

As IoT connectivity rapidly expands and proliferates so do the challenges of integration of IoT interfaces. A robust Quality Engineering approach will be essential before the amalgamation of devices, sensors, and applications can be fully-integrated and released into the market. Not only do the technical frameworks need to be considered but aspects such as the social issues, data protection and ethics. The ASQF® Certified Professional for IoT (CPIoT) focuses on Quality Engineering as a critical success factor for IoT development. The certification course will help build IoT competences and solid IoT expertise across the entire team. The certification exam from iSQI, an internationally recognised certifying body, will demonstrate knowledge and understanding. How do I obtain the ASQF® certification? To be certified you must pass the ASQF® CPIoT exam. You can prepare for the exam by attending an accredited training course. The ASQF® CPIoT training course provides participants with the necessary basic skills and best practices with the following modules: Motivation Quality Features and Standards Constructive Quality Engineering – IoT Architecture Constructive Quality Engineering - processes and methods Analytical Quality Engineering (including test) Lifecycle What are the entry requirements? There are no specific requirements or required pre-certifications. How does this certification benefit me? With the ASQF® CPIoT certification You will gain a basic understanding of the organisational and technical aspects of the IoT quality assurance. You will increase your understanding of specific challenges of Quality Engineering in the context of IoT. You can ensure smooth cooperation in and with IoT teams. You can apply Quality Engineering in the IoT context. You will improve Quality Engineering in the context of IoT by supporting the IoT teams and transferring Quality Engineering expertise into your organisation. You will develop yourself personally on a challenging future topic. Who is this certification for? The course is designed for people who need a thorough understanding of all aspects of quality in IoT projects and IoT products. The imparted knowledge provides help in the form of methods and guidelines for quality assurance and safeguarding of IoT solutions and a glossary as a de-facto standard. This 3-day course addresses entire teams to develop a common understanding and awareness of the important aspects of quality at IoT. What other certifications can you recommend? The certification ISTQB® Certified Tester − Foundation Level may be of interest.

Software product managers are involved in the planning, control and monitoring of software products. This covers the entire product lifecycle with product analysis, the product concept and product optimisation. The internationally recognised ISPMA Certified Software Product Manager - Foundation certification attests to your comprehensive knowledge in the field of software product management and enables you to support a software project throughout its entire product lifecycle. How do I obtain the ISPMA certification? To be certified you must pass the ISPMA Software Product Manager certification exam. You can prepare for the exams by attending a training course for the ISPMA Certified Software Product Manager - Foundation certification; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers: A basic introduction to the topic Basics of product strategies and planning Strategic management Organisation of functional areas The curriculum for this training course is universal, however, the preparation of the materials and how the training is delivered is the decision of the training provider, so the content may vary. What are the entry requirements? There are no specific requirements or required pre-certifications. A basic knowledge of software and the software industry is an advantage. How does this certification benefit me? With the ISPMA Certified Software Product Manager - Foundation certification: You will have an internationally recognised certification You will be able to plan products and see them through to completion Who is this certification for? This certification is aimed at anyone interested in the topic of product management. It is particularly suitable for: Product managers, project managers, quality managers Solution owners, application owners Requirements engineering professionals Business analysts For more information and supporting documents, please visit ISPMA. What other certifications can you recommend? The ISPMA Certified Software Product Manager - Foundation certification is a prerequisite for studying for other certificates such as: * ISPMA Certified Software Product Manager – Excellence in Product Strategy * ISPMA Certified Software Product Manager – Excellence in Strategic Management * ISPMA Certified Software Product Manager – Excellence in Product Planing * ISPMA Certified Software Product Manager – Excellence in Orchestration Are there special conditions for students? Full-time students pay a reduced fee of up to 50% (cannot be combined with other discounts). Please contact us at exam@isqi.org to obtain your individual discount code. Please send appropriate proof (i.e. a valid student ID or a current certificate of enrolment from a university, college or vocational school) along with your request.

The A4Q Design Thinking Foundation certification attests to an individual’s knowledge and understanding of this collaborative, innovation-seeking approach to problem solving and solutions development. Holders of the certificate can apply the core principles of design thinking and use design thinking approaches to identify, and evaluate, creative and practical outcomes to real-life problems and business challenges. The certification is supported by accredited training. The accredited training course will help participants to develop their design thinker’s toolkit and show how to use empathy and experimentation to achieve human centered innovative solutions. The course will help participants to use and align tools (e.g. visualization, rapid prototyping and customer co-creation) with design thinking processes. The course is heavily focused on developing the design thinking mindset and expertise in the use of design thinking methods so that participants will be ready to effectively apply learning back in the workplace. How do I obtain this certification? To be certified you must pass the A4Q Design Thinking Foundation Level exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited design thinking course. How does this certification benefit me? You will be able to explain the design thinking approach to solving problems. You will be able to apply design thinking approaches and tools to a variety of challenges and problems. You will be able to participate positively in collaborative ideation and evaluation. You will have achieved one of the mandatory modules required in the A4Q Certified Service Designer certification. Who is this certification for? This course is aimed at anyone who wants to understand the theory of Design Thinking and how to apply this human-centered approach to achieve real business value. This includes: Product Owners Scrum Masters Product Managers Software Engineers UX Designers Designers Anyone involved in coaching or training teams seeking to implement design thinking Managers seeking to understand how design thinking can add value in their organization Business Analysts working with design thinking teams What other certifications can you recommend? If you are seeking to further extend your knowledge in the field of service design, we recommend that you consider other modules within the A4Q Certified Service Designer portfolio including: A4Q Business Service Design Certification - Mandatory module for A4Q Certified Business Designer A4Q CX Analysis Certification - Mandatory module for A4Q Certified Business Designer A4Q Certified Service Designer certification: A4Q Business Acumen Certification - Elective module for A4Q Certified Business Designer A4Q Service Design Consultancy Certification - Elective module for A4Q Certified Business Designer A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Business Designer

PLEASE NOTE: SINCE 1ST APRIL 2023 ONLY EXAMS BASED ON CURRICULUM VERSION 4.01 CAN BE DELIVERED Organisations are increasingly seeking to understand and interpret user needs and behaviours when developing products and services. User centred design processes, techniques, tools and methodologies can help ensure that products and services are focused on customer and user needs from the outset. The UXQB® Certified Professional for Usability and User Experience- Foundation (CPUX-F) certification attests to your knowledge in the field of usability and user experience. How do I obtain the UXQB® certification? To be certified you must pass the UXQB® Certified Professional for Usability and User Experience- Foundation (CPUX-F) exam. You can prepare for the exam by attending a training course for UXQB® CPUX-Foundation from a recognised UXQB® training provider; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the following topics: The human-centred design process Definitions, concepts and guidelines Understanding and specifying the context of use Specifying the user requirements Producing design solutions Usability tests Usability inspections and user surveys You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific requirements or base certifications. Practical experience in usability and UX are an advantage. How does this certification benefit me? With the UXQB® CPUX-F certification: You will have an independent, internationally recognised certification as proof of expertise in the field of software usability You acquire and consolidate knowledge of an internationally uniform glossary and vocabulary on the topic of usability You will gain more in depth understanding of work in a usability and user experience role You will have the opportunity to gain further certificates (Advanced Level) Who is this certification for? This certification is aimed at anyone interested in the topic of software usability. It is particularly suitable for: Online marketers Concept developers Designers Usability engineers Usability testers Web developers Managers who want to develop a deeper understanding of the work of their team. What other certifications can you recommend? The UXQB® CPUX-F certification is a prerequisite for studying the UXQB® Advanvced Level certificates: UXQB® Certified Professional Usability and User Experience Advanced Level, User Requirements Engineering (CPUX-UR) UXQB® Certified Professional Usability and User Experience Advanced Level, Usability Testing and Evaluation (CPUX-UT) UXQB® Certified Professional Usability and User Experience Advanced Level, Designing Solutions (CPUX-DS) Are there special conditions for students? Full-time students pay a reduced fee of 50% (cannot be combined with other discounts). Please contact us at exam@isqi.org to obtain your individual discount code. Please send appropriate proof (i.e. a valid student ID or a current certificate of enrolment from a university, college or vocational school) along with your request.

The A4Q Customer Experience Analysis (CXA) Foundation Level certification attests to an individual’s understanding of Customer Experience (CX) principles, approaches and techniques. The A4Q CX Analysis syllabus looks in depth at the customer experience, and how an organization can transform its existing processes to offer engaged, responsive, and connected customer experiences. Focus is given in particular to value propositions, research and analysis of the “Voice of the Customer” and enhancing the Customer Experience. As well as having its own inherent value as a certification, the A4Q CX Analysis certification is also one of the mandatory modules in the A4Q Certified Service Designer certification. How do I obtain this certification? To be certified you must pass the A4Q CX Analysis Foundation Level exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock-exam. What are the entry requirements? There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited CX Analysis course. How does this certification benefit me? You will show you have an understanding of Customer Experience Analysis concepts, approaches and techniques. Holders of the A4Q CX Analysis certificate can demonstrate their ability to: Tune in to the organization’s customers, action the insights and add value across multiple touchpoints. Analyze the organization’s view of CX; the difference between CX and UX and why it matters; customer gains and pains and organizational maturity. Understand how a seamless, positive customer journey with touchpoints across all digital platforms engages customers and improves customer satisfaction. Understand key customer experience analysis techniques for effective business service design You will have achieved one of the mandatory modules required in the A4Q Certified Service Designer certification. Who is this certification for? This certification is aimed at anyone who wants to develop a deeper understanding of their customers and transform the customer journey and attest to their knowledge in CX Analysis. Business Service Designers (including Business Designers and Service Designers) Product Managers Business Analysts Digital Experience and CX researchers Business Architects Solution Architects User Researchers Operations and Customer Service Managers Project Managers Business Change Specialists Business Engineers What other certifications can you recommend? If you are seeking to further extend your knowledge in the field of service design, we recommend: A4Q Design Thinking Certification - Mandatory module for A4Q Certified Business Designer A4Q Business Service Design Certification - Mandatory module for A4Q Certified Business Designer You can boost your professional profile by becoming an A4Q Certified Service Designer. The application requires three (3) mandatory certifications and one of the following elective certifications: A4Q Business Acumen Certification - Elective module for A4Q Certified Business Designer A4Q Sercive Design Consultancy Certification - Elective module for A4Q Certified Business Designer A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Service Designer

As a software architect, you are responsible for the components and interaction within a system. The internationally recognised iSAQB® Certified Professional for Software Architecture - Foundation Level certification attests to your comprehensive knowledge in the field of software architecture. How do I obtain the iSAQB® certification? To be certified you must pass the iSAQB® Software Architecture - Foundation Level exam. You can prepare for the iSAQB® Software Architecture - Foundation Level exam by attending a training course with a recognised iSAQB® training provider; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the basics of software architecture: Role and tasks of software architects Architecture requirements, architecture goals Non-functional requirements and quality goals Components/building blocks and their interfaces and dependencies between them Cross-cutting concerns and technical concepts Documentation and communication of architectures You can test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? Participants should have the following knowledge and/or experience: At least 18 months of practical experience in software development, acquired by programming various projects or systems outside of education. Knowledge of and practical experience in at least one higher programming language. Basics of modelling and abstraction. Basics of UML (class, package, component and sequence diagrams) and their relation to source code. Practical experience in technical documentation, especially in the documentation of source code, system designs or technical concepts. Helpful for the understanding of some concepts are also: Knowledge of object orientation Practical experience in at least one object-oriented programming language Practical experience in the design and implementation of distributed applications, such as client/server systems or web applications. How does this certification benefit me? With the iSAQB® Certified Professional for Software Architecture - Foundation Level certification: You will have an internationally recognised certification You will learn about the conceptual design and importance of software architecture You will understand the tasks and responsibilities of software architects and their roles in projects You will get to know the methods and techniques for developing software architectures You will gain insight into requirement and project management, as well as testing and development related to software architecture You will learn about the documentation and communication of software architecture Who is this certification for? This certification is aimed at anyone interested in the topic of software architecture. It is particularly suitable for: Software designers, software developers Software architects System analysts What other certifications can you recommend? After completing the Foundation Level, you can go on to take the Advanced Level. Are there special conditions for students? Full-time students pay a reduced fee of up to 50% (cannot be combined with other discounts). Please contact us at exam@isqi.org to obtain your individual discount code. Please send appropriate proof (i.e. a valid student ID or a current certificate of enrolment from a university, college or vocational school) along with your request.

“Scrum” stands for a procedural model in project and product management and refers to agile software development. The Scrum Master ensures that agile methods are used, Scrum rules set up and followed, and obstacles and disruptions removed. The internationally recognised iSQI® Scrum Master Pro certification qualifies you to take on the role of Scrum Master in agile projects and lead your team. How do I obtain this certification? To be certified you must pass the iSQI® Scrum Master Pro exam. You can prepare for the exam by attending a training course with an accredited training provider for Scrum Master certification; participants will have relevant content and topics clearly explained and taught to them. The syllabus includes the following topics: What is Scrum? Scrum methodology? User stories Scrum planning Sprint, Sprint Review & Retrospective Other methodologies explained appendix You can also study using e-learning materials - contact us about access to e-learning and the exam. What are the entry requirements? There are no specific requirements or required pre-certifications. How does this certification benefit me? With the iSQI® Scrum Master Pro certification: You will have an independent, internationally recognised certification You will learn to work effectively with a Scrum team and in a Scrum environment You will be prepared to take on the role of Scrum Master in your team You will be able to support your team’s work with Scrum framework conditions and methods You will know the tools suitable for work, communication and management in Scrum projects Who is this certification for? This certification is aimed at anyone who works in Scrum projects or who wants to work in them. It is particularly suitable for: Software testers, developers Business analysts Team managers Agile product managers, project managers What other certifications can you recommend? We recommend PAQ - Practitioner in Agile Quality ISPMA® Certified Software Product Manager IREB® Certified Professional for Requirements Engineering - Foundation Level ASQF® Certified Professional for Project Management

The A4Q Design Thinking Foundation certification attests to an individual’s knowledge and understanding of this collaborative, innovation-seeking approach to problem solving and solutions development. Holders of the certificate can apply the core principles of design thinking and use design thinking approaches to identify, and evaluate, creative and practical outcomes to real-life problems and business challenges. The certification is supported by accredited training. The accredited training course will help participants to develop their design thinker’s toolkit and show how to use empathy and experimentation to achieve human centered innovative solutions. The course will help participants to use and align tools (e.g. visualization, rapid prototyping and customer co-creation) with design thinking processes. The course is heavily focused on developing the design thinking mindset and expertise in the use of design thinking methods so that participants will be ready to effectively apply learning back in the workplace. How do I obtain this certification? To be certified you must pass the A4Q Design Thinking Foundation Level exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited design thinking course. How does this certification benefit me? You will be able to explain the design thinking approach to solving problems. You will be able to apply design thinking approaches and tools to a variety of challenges and problems. You will be able to participate positively in collaborative ideation and evaluation. You will have achieved one of the mandatory modules required in the A4Q Certified Service Designer certification. Who is this certification for? This course is aimed at anyone who wants to understand the theory of Design Thinking and how to apply this human-centered approach to achieve real business value. This includes: Product Owners Scrum Masters Product Managers Software Engineers UX Designers Designers Anyone involved in coaching or training teams seeking to implement design thinking Managers seeking to understand how design thinking can add value in their organization Business Analysts working with design thinking teams What other certifications can you recommend? If you are seeking to further extend your knowledge in the field of service design, we recommend that you consider other modules within the A4Q Certified Service Designer portfolio including: A4Q Business Service Design Certification - Mandatory module for A4Q Certified Business Designer A4Q CX Analysis Certification - Mandatory module for A4Q Certified Business Designer A4Q Certified Service Designer certification: A4Q Business Acumen Certification - Elective module for A4Q Certified Business Designer A4Q Service Design Consultancy Certification - Elective module for A4Q Certified Business Designer A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Business Designer

Requirements engineers analyse, document and manage the requirements of all those participating in a project. They therefore establish a connection between the requirements of the customer, developer, tester and user. The internationally recognised IREB Certified Professional for Requirements Engineering - Foundation Level (CPRE-FL) certification attests to your comprehensive knowledge in the field of requirement management. How do I obtain the IREB certification? To be certified you must pass the IREB Requirements Engineering - Foundation Level exam. You can prepare for the exams by attending a training course with a recognised IREB training provider for IREB Requirements Engineering - Foundation Level; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the important foundations in requirements engineering: differentiation between the system and system context, establishment and documentation of requirements, as well as their testing and management and the tool support available. The exam is available on Pearson Vue and FLEX for anyone wishing to self-study. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? In order to take the IREB Certified Professional for Requirements Engineering - Foundation Level exam, you will need to have basic knowledge in the field of software development. How does this certification benefit me? With the IREB Certified Professional for Requirements Engineering - Foundation Level certification: You will have an independent, internationally recognised certification as proof of expertise in the field of requirements engineering You will be able to undertake additional certification at the Advanced Level You will learn the basics of requirements engineering and will be able to contribute significantly towards product quality Who is this certification for? This certification is aimed at anyone interested in the topic of requirements engineering. It is particularly suitable for: Software designers, software developers, software architects System analysts, business analysts Project managers Quality managers What other certifications can you recommend? The IREB Certified Professional for Requirements Engineering - Foundation Level certification is a prerequisite for taking the four IREB Advanced Level courses: IREB Advanced Level REQUIREMENTS ELICITATION - Practitioner IREB Advanced Level REQUIREMENTS MANAGEMENT - Practitioner IREB Advanced Level REQUIREMENTS MODELING - Practitioner IREB Advanced Level RE@Agile - Practitioner If you are working in an Agile environment then consider RE@Agile certification. Are there special conditions for students? Full-time students pay a reduced fee of 50% (cannot be combined with other discounts). Please contact us at exam@isqi.org to obtain your individual discount code. Please send appropriate proof (i.e. a valid student ID or a current certificate of enrolment from a university, college or vocational school) along with your request.

In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing. The internationally recognised TMAP® Quality for cross-functional teams certification attests all people in a high-performance IT delivery team, such as in DevOps or Scrum, the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved. Further information can be found at TMAP Information. How do I obtain the certification? To be certified you must pass the TMAP® Quality for cross-functional teams exam. You can prepare for the TMAP® Quality for cross-functional teams exam by attending a training course with a recognised training provider; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the basics to get knowledge with the following QA & testing subjects:The VOICE model for achieving business value by IT deliveryIT delivery models, especially DevOpsCross-functional teams and continuous quality engineeringThe whole-team approach and relevance for Dev and Ops peopleQA & testing topics such as: Reviewing and pull-requests & Continuous improvement and metricsContinuous everything, test automation and CI/CD pipelineTotal cost of qualityIndicators, reporting and alertingQuality measuresPersonal, interpersonal and team skillsTest varieties (performance -, usability -, security testing and more)Experience-based testing: exploratory testing and mob testingTest design: boundary value analysis, path coverage, condition oriented testing, code coverage and mutation testing. For anyone wishing to self-study, the exam is available on Pearson Vue as well as FLEX exam. You can test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific requirements or required pre-certifications. Basic knowledge of information technology, working in teams and an Agile way of working is an advantage. It is highly recommended to attend a training at a recognised Training Partner. How does this certification benefit me? With the TMAP® Quality for cross-functional teams qualification: You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing You will learn about IT delivery models, especially DevOps, and the whole-team approach and relevance for Dev and Ops people You will have the opportunity to gain further certificates Who is this certification for? This certification is aimed at anyone who is a member of a cross-functional team in any role. It is particularly suitable for: business analysts product owners developers operations people quality engineers testers users scrum masters agile coaches release train engineers etc. What other certifications can you recommend? The certification TMAP® Quality for cross-functional teams” is the first of three TMAP modules and provides knowledge necessary for the other two certifications TMAP® High performance quality engineering  TMAP® Organizing built-in quality at scale Further information can be found at TMAP Information.