In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing. The internationally recognised TMAP® Quality for cross-functional teams certification attests all people in a high-performance IT delivery team, such as in DevOps or Scrum, the required knowledge and skills that are important for building quality in their IT system and gaining confidence that the pursued business value can be achieved. Further information can be found at TMAP Information. How do I obtain the certification? To be certified you must pass the TMAP® Quality for cross-functional teams exam. You can prepare for the TMAP® Quality for cross-functional teams exam by attending a training course with a recognised training provider; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the basics to get knowledge with the following QA & testing subjects:The VOICE model for achieving business value by IT deliveryIT delivery models, especially DevOpsCross-functional teams and continuous quality engineeringThe whole-team approach and relevance for Dev and Ops peopleQA & testing topics such as: Reviewing and pull-requests & Continuous improvement and metricsContinuous everything, test automation and CI/CD pipelineTotal cost of qualityIndicators, reporting and alertingQuality measuresPersonal, interpersonal and team skillsTest varieties (performance -, usability -, security testing and more)Experience-based testing: exploratory testing and mob testingTest design: boundary value analysis, path coverage, condition oriented testing, code coverage and mutation testing. For anyone wishing to self-study, the exam is available on Pearson Vue as well as FLEX exam. You can test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific requirements or required pre-certifications. Basic knowledge of information technology, working in teams and an Agile way of working is an advantage. It is highly recommended to attend a training at a recognised Training Partner. How does this certification benefit me? With the TMAP® Quality for cross-functional teams qualification: You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing You will learn about IT delivery models, especially DevOps, and the whole-team approach and relevance for Dev and Ops people You will have the opportunity to gain further certificates Who is this certification for? This certification is aimed at anyone who is a member of a cross-functional team in any role. It is particularly suitable for: business analysts product owners developers operations people quality engineers testers users scrum masters agile coaches release train engineers etc. What other certifications can you recommend? The certification TMAP® Quality for cross-functional teams” is the first of three TMAP modules and provides knowledge necessary for the other two certifications TMAP® High performance quality engineering  TMAP® Organizing built-in quality at scale Further information can be found at TMAP Information.

In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing. The internationally recognised TMAP® High-performance quality engineering certification confers and attests to the knowledge and skills that are essential for any individual responsible for or heavily involved in quality engineering. How do I obtain the certification? To be certified you must pass the TMAP® High-performance quality engineering exam. You can prepare for the TMAP® High-performance quality engineering exam by attending a training course with a recognised training provider; participants will have relevant content and topics clearly explained and taught to them. The syllabus covers the following: IT delivery models (incl DevOps and Scrum) The VOICE model for achieving business value by IT delivery CI/CD pipeline and tooling QA & testing topics, including : Quality risk analysis & test strategy, acceptance criteria, reviewing, test data management, test execution, investigating & assessing outcomes, monitoring & control, reporting & alerting, infrastructure & tooling Quality measures, such as specification and example, feature toggles Test design entities relationships Test design: Data combination testing, state transition testing, semantic testing Experience based testing and the value of unstructured testing What are the entry requirements? Basic knowledge of information technology, working in teams and an Agile way of working is required. There are no specific certifications required, but we strongly advise you attain the TMAP® Quality for cross-functional teams. Furthermore, it is highly recommended to attend a training course at a recognised Training Partner. How does this certification benefit me? With the TMAP® High-performance quality engineering qualification: You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing. You will learn about High-performance IT delivery models (Scrum & DevOps), quality risk analysis & test strategy, CI/CD pipelines and capabilities, monitoring, reporting & alerting, clean architecture quality aspects, Static code analysis & unit testing, non-functional testing, Test design techniques and continuous improvement. You will have the opportunity to gain further certificates. Who is this certification for? This certification is aimed at anyone who is working in or with high-performance IT delivery teams (such as DevOps and Scrum) that are responsible for or heavily involved in quality engineering. It is particularly suitable for: QA professionals testers and operations people as well as other relevant roles including business analysts product owners developers quality engineers scrum masters agile coaches etc. What other certifications can you recommend? The certification TMAP® High-performance quality engineering is the second of three TMAP® modules: TMAP® Quality for cross-functional teams TMAP® Organizing built-in quality at scale Further information can be found at TMAP Information.

In today’s IT world cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new way of working towards built-in quality which goes beyond just testing. Organizing QA & testing requires orchestrating, arranging, planning, preparing and controlling the activities. This training course enables professionals that are responsible for organizing QA & testing to acquire necessary knowledge and skills to enable teams to achieve quality ownership. This training course is based on the book “Quality for DevOps teams” and the TMAP body of knowledge. Further information can be found at TMAP Information. How do I obtain the certification? To be certified you must pass the TMAP® Organizing built-in quality at scale exam. You can prepare for the TMAP® Organizing built-in quality at scale exam by attending a training course with a recognised training provider; participants will have relevant content and topics clearly explained and taught to them. During the training course the participants (that typically are involved in organizing, structuring and scaling the IT delivery process) would get knowledge and practical experience with the following QA & testing subjects (amongst others): IT delivery models (incl. DevOps, Scrum and SAFe®) The VOICE model for achieving business value by IT delivery CI/CD pipeline and tooling QA & Testing topics, such as: * quality & test policy * monitoring & control * anomaly management * reporting & alerting * estimating & planning * metrics and continuous improvement * infrastructure Organizing quality engineering overarching multiple teams End-to-end testing within a team or over multiple teams Quality characteristics and test varieties Personal, interpersonal and team skills for effective collaboration within and across teams. The training course would ensure participants get experience on these subjects through short introductions followed by relevant exercises and leaves ample room for sharing experiences by all participants. During the course the participants would also practice exam questions. For anyone wishing to self-study, the exam is available on Pearson Vue as well as FLEX exam. What are the entry requirements? For this training course basic knowledge of information technology, working in teams and an Agile way of working is required. There are no specific certifications required but we strongly advise to first get the certificate TMAP® Quality for cross-functional teams. It is highly recommended to attend a training at a recognised Training Partner. How does this certification benefit me? With the TMAP® Organizing built-in quality at scale: You will have an independent, internationally recognised certification as proof of expertise in the field of QA and testing You will learn about IT delivery models, especially DevOps, and the whole-team approach and relevance for Dev and Ops people You will have the opportunity to gain further certificates Who is this certification for? This training course is for all people that are involved in organizing high-performance IT delivery (such as DevOps and Scrum). This includes roles such as: Scrum masters Agile coaches Release train engineers Test managers Test masters. Other relevant roles includes; QA professionals Testers Business analysts Product owners Developers Quality engineers Users Operations people, etc. What other certifications can you recommend? The certification TMAP® Organizing built-in quality at scale is one of three TMAP modules and provides knowledge necessary for the other two certifications TMAP® Quality for cross-functional teams TMAP® High performance quality engineering Further information can be found at TMAP Information.

The A4Q Design Thinking Foundation certification attests to an individual’s knowledge and understanding of this collaborative, innovation-seeking approach to problem solving and solutions development. Holders of the certificate can apply the core principles of design thinking and use design thinking approaches to identify, and evaluate, creative and practical outcomes to real-life problems and business challenges. The certification is supported by accredited training. The accredited training course will help participants to develop their design thinker’s toolkit and show how to use empathy and experimentation to achieve human centered innovative solutions. The course will help participants to use and align tools (e.g. visualization, rapid prototyping and customer co-creation) with design thinking processes. The course is heavily focused on developing the design thinking mindset and expertise in the use of design thinking methods so that participants will be ready to effectively apply learning back in the workplace. How do I obtain this certification? To be certified you must pass the A4Q Design Thinking Foundation Level exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited design thinking course. How does this certification benefit me? You will be able to explain the design thinking approach to solving problems. You will be able to apply design thinking approaches and tools to a variety of challenges and problems. You will be able to participate positively in collaborative ideation and evaluation. You will have achieved one of the mandatory modules required in the A4Q Certified Service Designer certification. Who is this certification for? This course is aimed at anyone who wants to understand the theory of Design Thinking and how to apply this human-centered approach to achieve real business value. This includes: Product Owners Scrum Masters Product Managers Software Engineers UX Designers Designers Anyone involved in coaching or training teams seeking to implement design thinking Managers seeking to understand how design thinking can add value in their organization Business Analysts working with design thinking teams What other certifications can you recommend? If you are seeking to further extend your knowledge in the field of service design, we recommend that you consider other modules within the A4Q Certified Service Designer portfolio including: A4Q Business Service Design Certification - Mandatory module for A4Q Certified Business Designer A4Q CX Analysis Certification - Mandatory module for A4Q Certified Business Designer A4Q Certified Service Designer certification: A4Q Business Acumen Certification - Elective module for A4Q Certified Business Designer A4Q Service Design Consultancy Certification - Elective module for A4Q Certified Business Designer A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Business Designer

Agile testing has many advantages to software product development. Including the improvement of build quality into the product at an early stage. Also giving a greater scope for flexibility. Building on the ISTQB ® Foundation Level Agile Tester syllabus, the ISTQB® Certified Tester Foundation Level - Agile Tester certification covers agile methods, techniques and tools in the context of software testing. Certification also helps you understand your role in the agile software development team. How do I obtain the ISTQB® certification? To be certified you must pass the ISTQB® Certified Tester Foundation Level - Agile Tester exam. You can prepare for the exam by attending an accredited training course for ISTQB® Certified Tester Foundation Level - Agile Tester; participants will have relevant content and topics clearly explained and taught to them. The course will help you to understand the syllabus with the guidance of a trainer and give you understanding and knowledge of foundation level agile testing. The syllabus covers important topics in the field of software testing, starting with the basics of agile software development through to the aspects of agile approaches. The exam is available on Pearson Vue for anyone wishing to self-study. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? In order to take the ISTQB® Certified Tester Foundation Level - Agile Tester exam you will need to hold the ISTQB® Certified Tester Foundation Level certification. Programming knowledge is an advantage. How does this certification benefit me? With the ISTQB® Certified Tester Foundation Level - Agile Tester certification: You will have an independent, internationally recognized certification as proof of expertise in the field of software testing and agile software development. You will learn about agile working methods and processes. You will understand how to work in agile teams and support the team with your knowledge in the field of software testing. Who is this certification for? This certfication is aimed at anyone interested in the topic of software testing. It is particularly suitable for: Software testers Test analysts, test developers, test managers Software developers Managers who want to develop a deeper understanding of the work of their team The ISTQB® Certified Tester Foundation Level - Agile Tester certification is relevant for all fields, e.g. in the automotive industry, in the finance sector, in medical technology, telecommunications, the public sector, and many more. What other certifications can you recommend? Other ISTQB® certifications that may be of interest: ISTQB® Specialist Certifications ISTQB® Certified Tester - Acceptance Testing (CTFL-AcT) ISTQB® Certified Tester - AI Testing (CT-AI) ISTQB® Certified Tester - Automotive Software Tester (CTFL-AuT) ISTQB® Certified Tester - Game Testing (CTFL-GaMe) ISTQB® Certified Tester - Gambling Industry Tester (CTFL-GT) ISTQB® Certified Tester - Mobile Application Testing (CTFL-MAT) ISTQB® Certified Tester - Model-Based Testing (CT-MBT) ISTQB® Certified Tester - Performance Testing (CTFL-PT) ISTQB® Certified Tester - Security Tester (CT-SEC) ISTQB® Certified Tester - Test Automation Engineer (CT-TAE) ISTQB® Certified Tester - Usability Tester (CT-UT) ISTQB® Agile Certifications ISTQB® Agile Technical Tester (CTAL-ATT) ISTQB® Agile Test Leadership at Scale (CT-ATLaS) ISTQB® Advanced Level ISTQB® Certified Tester Advanced Level - Test Analyst (CTAL-TA) ISTQB® Certified Tester Advanced Level - Test Manager (CTAL-TM) ISTQB® Certified Tester Advanced Level - Technical Test Analyst (CTAL-TTA) ISTQB® Expert Level ISTQB® Certified Tester Expert Level - Assessing the Test Process (CTEL-ITP-ATP) ISTQB® Certified Tester Expert Level - Implementing Test Process Improvements (CTEL-ITP-ITPI) ISTQB® Certified Tester Expert Level Test Management Strategic Test Management (CTEL-TM-SM) ISTQB® Certified Tester Expert Level Test Management Operational Test Management (CTEL-TM-OTM) ISTQB® Certified Tester Expert Level Test Management Managing the Test Team (CTEL-TM-MTT) If you are seeking to extend your knowledge of test automation, we recommend: A4Q Certified Selenium 4 Tester Foundation A4Q Foundation Level Tester for Appium If you need to be able to gather requirements then you could consider IREB Requirements Engineering - Foundation Level.

“Scrum” stands for a procedural model in project and product management and refers to agile software development. The Scrum Master ensures that agile methods are used, Scrum rules set up and followed, and obstacles and disruptions removed. The internationally recognised iSQI® Scrum Master Pro certification qualifies you to take on the role of Scrum Master in agile projects and lead your team. How do I obtain this certification? To be certified you must pass the iSQI® Scrum Master Pro exam. You can prepare for the exam by attending a training course with an accredited training provider for Scrum Master certification; participants will have relevant content and topics clearly explained and taught to them. The syllabus includes the following topics: What is Scrum? Scrum methodology? User stories Scrum planning Sprint, Sprint Review & Retrospective Other methodologies explained appendix You can also study using e-learning materials - contact us about access to e-learning and the exam. What are the entry requirements? There are no specific requirements or required pre-certifications. How does this certification benefit me? With the iSQI® Scrum Master Pro certification: You will have an independent, internationally recognised certification You will learn to work effectively with a Scrum team and in a Scrum environment You will be prepared to take on the role of Scrum Master in your team You will be able to support your team’s work with Scrum framework conditions and methods You will know the tools suitable for work, communication and management in Scrum projects Who is this certification for? This certification is aimed at anyone who works in Scrum projects or who wants to work in them. It is particularly suitable for: Software testers, developers Business analysts Team managers Agile product managers, project managers What other certifications can you recommend? We recommend PAQ - Practitioner in Agile Quality ISPMA® Certified Software Product Manager IREB® Certified Professional for Requirements Engineering - Foundation Level ASQF® Certified Professional for Project Management

The ISTQB® Agile Test Leadership at Scale (CT-ATLaS) certification focuses on how to organize and improve quality and testing across multiple teams in an agile organization. It also covers how to approach quality and testing at a strategic level to achieve higher business agility in an organization. CT-ATLaS covers how to scale testing and quality assurance efforts by fostering a quality mindset and culture across the organization. This includes shifting from a traditional test management approach typically used in sequential development models to a quality assistance approach that builds on Lean and Agile principles and values. It also includes how to adopt common Lean and Agile techniques and processes for analyzing and solving problems and how to use them to improve testing and quality in the organization. The ISTQB® Agile Test Leadership at Scale (CT-ATLaS) syllabus addresses the key aspects of test leadership across five chapters: Chapter 1 Quality Assistance Chapter 1 introduces quality assistance as an approach to quality management that is crucial to developing and sustaining a value-driven organization. It covers how quality assistance as an approach fits with known software testing concepts such as test management, quality control, and quality assurance. Agile Test Leadership at Scale focuses on enabling others in the organization to perform quality and testing responsibilities to foster a quality mindset and culture on an organizational level. Chapter 1 emphasizes four important skills to build competencies and scale quality and testing in an organization. Chapter 2 Improve Quality and Flow in a Value-Driven Organization Chapter 2 establishes methods to facilitate the identification and optimization of development and operational value streams. It also describes what a Value Stream is, the notation used to create a Value Stream Map, and why it is essential to understand the concepts and thinking behind this Lean methodology. The chapter continues with how to analyze a Value stream from a quality and testing perspective including suggestions for key metrics. Lastly, it highlights the importance of eliminating waste as a means to improving Quality and Flow in a Value-Driven Organization. Chapter 3 Continuous Improvement of Quality and Testing Chapter 3 builds on the improvement methods established in Chapter 2 but also expands on techniques to support the consistent and sustainable solving of problems. It explores approaches like the PDCA cycle to achieve these objectives and instills an improvement culture in an organization. The chapter introduces systems thinking and root cause analysis as approaches to identifying causes of quality and testing issues in value streams. It also covers the technique of causal loop diagram. Lastly, chapter 3 expands on understanding problem-solving techniques and their consistent application across an organization. Chapter 4 Organizational Test Strategy in a Value-Driven Organization Chapter 4 establishes an Organizational Test Strategy introduces practices supporting DevOps and explains the importance of incorporating them into the organizational test strategy. At its core, it aims to provide guidance on how a value-driven organization may create and implement an organizational test strategy, and also how to validate if the testing aligns with the core business and technical needs by using assessment techniques. It also explores how an Agile Test Leadership fits into a value-driven organization while highlighting a different set of responsibilities that come into play. Chapter 5 Test Processes in a Value-Driven Organization This chapter is devoted to the analysis of test processes in a Value-Driven Organization and enables the participant to analyze challenges specific to testing in the context of agile at-scale product development. Chapter 5 also covers agile at-scale practices that help coordinate test efforts across agile and non-agile teams. It also defines related test and flow metrics establishing transparency for stakeholders. Part of the chapter is also focused on the analysis of test activities and test processes that are important to fit business agility using a quality assistance approach. Lastly, chapter 5 introduces and expands on which test activities should be performed by stream-aligned teams and which should be performed by specialized service teams. How do I obtain this certification? To be certified you must pass the ISTQB® Agile Test Leadership at Scale (CT-ATLaS) exam. You can prepare for the exam by attending an accredited training course for ISTQB® Certified Tester Agile Test Leadership at Scale (CT-ATLaS); participants will have relevant content and topics clearly explained and taught to them. The curriculum includes all the important topics in the field of Agile Test Leadership at Scale: Quality Assistance Improve Quality and Flow in a Value-Driven Organization Continuous Improvement of Quality and Testing Organizational Test Strategy in a Value-Driven Organization Test Processes in a Value-Driven Organization You can also test your knowledge without obligation and free of charge before taking the exam by CT-ATLaS online mock exam. What are the entry requirements? To take the ISTQB® Agile Test Leadership at Scale (CT-ATLaS) exam, you must hold either a valid ISTQB® Certified Tester Foundation Level Certificate 4.0 (CTFL 4.0) certification OR a valid Certified Tester Foundation Level certificate prior to the CTFL 4.0 plus a valid ISTQB® Certified Tester Foundation Level Agile Tester certificate and have sufficient practical experience. How does this certification benefit me? With the ISTQB® Agile Test Leadership at Scale (CT-ATLaS): You will have an independent, internationally recognized certification as proof of expertise in the field of organizing and improving quality and testing at a strategic level. You will learn how to foster a value-driven quality mindset and culture. You will be able to Co-create and implement an organizational test strategy that develops quality and testing capabilities. You will be able to Continuously improve test processes at an organizational level addressing test challenges in the context of Agile at-scale product development. Who is this certification for? The ISTQB® Agile Test Leadership at Scale (CT-ATLaS) is aimed at professionals working in an organization that is pursuing business agility at scale and already has a basic understanding of agile and testing in an agile environment. This includes both people in testing roles as well as people in other roles throughout the organization who are responsible for quality, i.e., members of agile teams, leaders of agile team(s), project managers, scrum masters, etc. This certification will be a great benefit for people working in roles such as: Test Manager Head of Testing Test Analyst Quality Engineer Quality Assurance Quality Coach Member of an Agile Team Member of the leader group of multiple Agile Teams Project Manager Release Train Engineer Scrum Master What other certifications can you recommend? ISTQB® Specialist ISTQB® Certified Tester - Acceptance Testing (CT-AcT) ISTQB® Certified Tester - AI Testing (CT-AI) ISTQB® Certified Tester - Automotive Software Tester (CT-AuT) ISTQB® Certified Tester - Game Testing (CT-GaMe) ISTQB® Certified Tester - Gambling Industry Tester (CT-GT) ISTQB® Certified Tester - Mobile Application Testing (CT-MAT) ISTQB® Certified Tester - Model-Based Testing (CT-MBT) ISTQB® Certified Tester - Performance Testing (CT-PT) ISTQB® Certified Tester - Security Tester (CT-SEC) ISTQB® Certified Tester - Test Automation Strategy (CT-TAS) ISTQB® Certified Tester - Usability Testing (CT-UT) ISTQB® Agile ISTQB® Certified Tester Foundation Level – Agile Tester (CTFL-AT) ISTQB® Certified Tester Advanced Level - Agile Technical Tester (CTAL-ATT) ISTQB® Advanced Level ISTQB® Certified Tester Advanced Level - Test Analyst (CTAL-TA) ISTQB® Certified Tester Advanced Level - Test Manager v3.0 (CTAL-TM) ISTQB® Certified Tester Advanced Level - Technical Test Analyst (CTAL-TTA) ISTQB® Certified Tester Advanced Level – Test Automation Engineering v2.0 ISTQB® Expert Level ISTQB® Certified Tester Expert Level - Assessing the Test Process (CTEL-ITP-ATP) ISTQB® Certified Tester Expert Level - Implementing Test Process Improvements (CTEL-ITP-ITPI) ISTQB® Certified Tester Expert Level Test Management Strategic Test Management (CTEL-TM-SM) ISTQB® Certified Tester Expert Level Test Management Operational Test Management (CTEL-TM-OTM) ISTQB® Certified Tester Expert Level Test Management Managing the Test Team (CTEL-TM-MTT)

Agile has quickly risen to prominence as organisations strive to realise value quicker by adopting Agile’s rapid iterative approach. iSQI® Certified Agile Essentials (CAE) certification is for anyone working in agile projects who wishes to demonstrate an understanding of agile methods, core techniques and principles and how to work effectively in an agile team. How do I obtain this certification? To be certified you must pass the iSQI® Certified Agile Essentials (CAE) exam. You can prepare for the exam by attending an accredited training course for iSQI® Certified Agile Essentials (CAE); participants will have relevant content and topics clearly explained and taught to them. In addition, the course offers practical examples and exercises, focusing on Agile and Scrum principles, to help you apply the key concepts in your day-to-day work. The syllabus covers: The Agile Manifesto and principles Agile methods and terms, release and iteration planning Iteration Zero Estimation Requirements gathering Acceptance criteria Pairing Exploratory testing Iteration review Retrospectives Working in the agile team The exam is available on Pearson Vue for anyone wishing to self-study. What are the entry requirements? There are no specific entry requirements or pre-requisites except basic IT knowledge and experience of working in IT teams. How does this certification benefit me? With iSQI’s® Certified Agile Essentials (CAE) certification: You will have an internationally recognised certification. You will recognise the value of the Agile Manifesto and the agile approach in software development. Appreciate the roles within an agile team for Release and Iteration planning Understand how to contribute as an agile team member to quantifiable requirements. You will learn to appreciate retrospectives for continuous improvement Who is this certification for? iSQI’s® Certified Agile Essentials (CAE) certification is aimed at anyone interested in more effective agile working or who wants to certify their agile skills for recognition by employers, clients and peers. It is particularly suitable for: Project managers Quality managers Product Owners Software development managers Business analysts Software developers and testers IT managers What other certifications can you recommend? We recommend iSQI® Certified Agile Business Analysis (CABA) or ISTQB® Certified Tester Foundation Level – Agile Tester.

The A4Q Business Service Design certification attests to an individual’s knowledge of the business systems, processes and services behind the customer journey and their impact on customer satisfaction. The Business Service Design Syllabus is developed to tackle and optimize the harmonious service journey within, and beyond. the relationship between service providers and their customers. Holders of this certification can demonstrate their understanding of the core principles in this fields and their application in service through a holistic organizational approach. As well as having its own inherent value as a certification, the A4Q Business Service Design certification is one of the mandatory modules in the A4Q Certified Service Designer certification. How do I obtain this certification? To be certified you must pass the A4Q Business Service Design Foundation Level exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development. You can also test your knowledge without obligation and free of charge before taking the exam by our online mock-exam. What are the entry requirements? There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited Business Service Design course. How does this certification benefit me? You will show you have an understanding of this innovative approach to service and its business values. You will be demonstrate understanding of business service design techniques and their use in optimizing the service journey for all stakeholders, with a special focus on customer satisfaction. You will be able to show that you have understood the methodological tools needed to identify and implement necessary changes in business services from the human-centered perspective. You will have achieved one of the mandatory modules required in the A4Q Certified Service Designer certification. The A4Q Business Service Design certificate shows knowledge of Business Service Design principles, approaches and techniques including: The four thinking frameworks that combine to provide a powerful toolkit behind innovative, customer-centric service design: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking. Being able to explore the business services, their value propositions and the customer perspective. Being able to identify where changes are required. Being able to apply useful Service Design techniques to drive business innovation. Who is this certification for? This A4Q Business Service Design certification is aimed at anyone who wants to understand the theory of Business Service Design and how to apply this human-centered approach to achieve real business value. This includes: Product Owners Scrum Masters Product Managers Software Engineers UX Designers Designers Anyone involved in coaching or training teams seeking to implement design thinking Managers seeking to understand how design thinking can add value in their organization Business Analysts working with business service design teams What other certifications can you recommend? If you are seeking to further extend your knowledge in the field of service design, we recommend that you consider other modules within the A4Q Certified Service Designer portfolio including: A4Q Design Thinking Certification - Mandatory module for A4Q Certified Business Designer A4Q CX Analysis Certification - Mandatory module for A4Q Certified Business Designer To gain the A4Q Certified Service Designer certification you will need to hold the three (3) mandatory certifications: (1) the A4Q Business Service Design certification; (2) the A4Q Design Thinking Certification; (3) the A4Q CX Analysis Certification; and one of the following elective certifications: A4Q Business Acumen Certification - Elective module for A4Q Certified Service Designer A4Q Service Design Consultancy Certification - Elective module for A4Q Certified Service Designer A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Sercive Designer

As agile grows in maturity, it is increasingly evident that Business Analysts are fundamental to the delivery of features that yield a satisfactory return on enterprise investment. The A4Q IQBBA Certified Agile Business Analysis course is focused on the work that a Business Analyst practitioner will face in an agile context. The Agile Business Analysis Syllabus and training will support practitioners to become familiarized with the context, the practices and the challenges they will face, and ensure they will be ready to perform. How do I obtain this certification? To be certified you must pass the A4Q IQBBA Certified Agile Business Analysis (A4Q IQBBA CABA) exam. You can prepare for the exam by attending an accredited training course for A4Q IQBBA Certified Agile Business Analysis (A4Q IQBBA CABA); participants will have relevant content and topics clearly explained and taught to them. The course will also provide practices and tools for Business Analysts working in any of the emergent flavours of Agile. The syllabus covers: Identification of the role of a business analyst in agile software development projects Participation in agile teams developing software Articulation of the BA’s responsibilities to both the enterprise and the agile team Understanding and applying the agile business analysis principles and techniques Understanding BA techniques that enable the delivery of artefacts that add value to the enterprise Developing agile projects Appreciating the importance of, and ways of contributing to the continuous improvement of agile processes The exam can be taken via remote proctor for anyone wishing to self-study (also available on Pearson VUE shortly). You can also test your knowledge without obligation and free of charge before taking the exam by our online mock exam. What are the entry requirements? A basic knowledge of business analysis and an Agile way of working is recommended. How does this certification benefit me? With the A4Q IQBBA Certified Agile Business Analysis (A4Q IQBBA CABA) certification: You will have an internationally recognised certification Articulate the business analyst’s responsibilities to both the enterprise and the agile team Understand the business analyst’s contribution to the agile process analysis frameworks Identify business analysis specific techniques that contribute to the delivery of artefacts that add value to the enterprise initiating agile projects Appreciate the importance of, and how to contribute to, continuous improvement through retrospectives. Who is this certification for? Business analysts needing a clear understanding of Agile and its applications Business analysts wanting to improve the way they work in agile projects Anyone interested in business analysis who wishes to build agile capabilities Business Analysts wanting to certify their agile skills for recognition by employers, clients and peers Professionals involved in analyzing business processes within an organization, modeling businesses and process improvement What other certifications can you recommend? If you are seeking to develop your skills in business analysis, we recommend A4Q IQBBA - Certified Foundation Level Business Analysis (CFLBA) and A4Q IQBBA CALBA - Certified Advanced Level Business Analysis (coming soon)