The A4Q Service Design Consultancy certification covers the key skills required to deliver effective service design consultancy. The syllabus includes:* The consultancy lifecycle and service portfolio* The consultancy mind set* Stakeholder engagement* Investigation and negotiation techniques* Situation diagnosis

The** A4Q Service Design Consultancy** certification will help to develop and attest to the key areas of expertise essential to internal (or external) consultants working with organizations to design and improve services that meet the value expectations of customers and align with the needs of the business.

As well as having its own inherent value as a certification, the A4Q Business Service Design certification is one of the mandatory modules in the A4Q Certified Service Designer certification.

How do I obtain this certification?

To be certified you must pass the A4Q Service Design Consultancy exam. We strongly recommend that you attend a training course with an accredited training provider to gain maximum benefit and to support skills development.

You can also test your knowledge without obligation and free of charge before taking the exam by downloading our mock exam including and answers or by testing yourself with our online mock!

What are the entry requirements?

There are no specific entry requirements to be eligible for this certification or to attend an A4Q accredited A4Q Service Design Consultancy course.

How does this certification benefit me?

A4Q Service Design Consultancy certification will help internal (or external) consultants who work with business customers to improve their service offering, by enhancing their understanding of service consultancy and helping them to be able to apply a range of service design techniques within a consultancy context.

The Service Design Consultancy certification covers all of the key topics needed to succeed as a service design consultant, including the service design consultancy service framework, the consultancy lifecycle and the ways in which consultants gain trust with their customers.

Who is this certification for?

This A4Q Service Design Consultancy certification is aimed at those who want to understand and become proficient in service design consultancy approaches and techniques. It is ideal for anyone who provides consultancy guidance to business customers including:* Service designers* Business analysts* Project managers* Business change practitioners

What other certifications can you recommend?

If you are seeking to further extend your knowledge in the field of service design, we recommend that you consider other modules within the A4Q Certified Service Designer portfolio including:

• A4Q Business Services Design Certification - Mandatory module for A4Q Certified Service Designer.
• A4Q Design Thinking Certification - Mandatory module for A4Q Certified Service Designer.
• A4Q CX Analysis Certification - Mandatory module for A4Q Certified Service Designer.

To gain the A4Q Certified Service Designer certification you will need to hold the three (3) mandatory certifications: (1) the A4Q Business Service Design certification; (2) the A4Q Design Thinking Certification; (3) the A4Q CX Analysis Certification; and one of the following elective certifications:

• A4Q Service Design Consultancy - Elective module for A4Q Certified Service Designer.
• A4Q Business Acumen Certification - Elective module for A4Q Certified Service Designer.
• A4Q Business Service Architecture Certification (Coming soon) - Elective module for A4Q Certified Service Designer.